The Rolling Stones proudly sang, “Time is on my side, yes it is.” These days, time seems to be an adversary that everyone is fighting, especially when it comes to social media and small business. Unlike large corporations, small businesses do not have the ability to hire teams of individuals to monitor and respond to customer service issues on social media sites. So what’s a small business to do? Matt Trifiro joins Brent Leary to offer a solution.

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From Small Business Trends

Matt Trifiro of Desk.com: Meeting Customer Service Expectations in a Social World

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