Tag Archives: seo

Be Afraid: 33 Scary Online Marketing Tales of SEO, Social Media & Content Marketing

Scary Online MarketingHappy Halloween to all the online marketing ghosts, ghouls, and goblins out there.

Have you ever heard or received a really bad piece of online marketing advice?  Maybe the recommendation was founded on total hearsay, completely out of date or you discovered that the suggestions actually hurt, rather than helped? Scary! At one time or another we’ve all received the trick and not the treat in our internet marketing candy basket.

In this post you’ll find 20 scary SEO, social media and content marketing tales from the team at TopRank Online Marketing and from our friends on Twitter @TopRank, fans on Lee’s Facebook page and the TopRank Facebook page.

BOO! Scary Stories From the Crypt

#1 – Classic scary: “Build great content and it will attract visitors all on it’s own. SEO isn’t necessary for good content to stand out.”

As Lee likes to say, “Great content isn’t great until it gets discovered, consumed and shared.” Competition for attention online is tough and unless efforts are made to promote great content or build social promotion into the content creation itself, there’s a chance it won’t be able to attract the audience it deserves. Great content + smart and relevant promotion = WIN!

#2 – Marketing Bandwagon: As people in the SEO community jump on the content marketing bandwagon, many seek advice on how to incorporate content in their search engine centric online marketing mix.  One of the scarier pieces of SEO / Content Marketing advice is: “Content Marketing’s Goal Is Not To Convert Customers Directly, To Acquire Leads Directly, or To Make Sales Directly.”

Sure, you don’t execute a financial transaction for a product within the text of an article, but the “buy this” button is only one click a way. The “contact us” for a lead form is just one click away. Content Marketing is designed specifically create the information customers need to become aware, interested and to consider products and services. Further, content marketing is also designed to specifically influence customer leads, sales and conversion actions. That’s called optimizing across the sales cycle and it’s been around for a very long time.

#3 – Keyword Density: ”To increase the ranking of web pages in Google, optimize the keyword density of meta description tags.” from a SEO professional.

While meta descriptions are often used in the search snippet displayed in search results, they content of meta descriptions are not a ranking factor according to Google.  Meta descriptions could influence clicks on search results which could lead to other signals affecting ranking, but as a driver of ranking on it’s own? The not so scary advice from Google:  ”Even though we sometimes use the description meta tag for the snippets we show, we still don’t use the description meta tag in our ranking.” Matt Cutts, Distinguished Engineer at Google.

SEO Horror Stories From The TopRank Team

halloween scary pumpkins

#4 – Lee Odden - The competition is doing (tactic XYZ) so we need to do that too.

#5 – Brian Larson - Brand is not important – I’ve heard from several SEO ‘experts’ that there’s no need use your brand name in your onpage copy and meta fields, since people will always be able to find your site if they know your name.

#6 – Rob Bayne – The SEO process is complete! It’s finished! There’s no more work necessary.

#7 – Shawna Kenyon - Stuff your content full of keywords. This is not only a bad user experience but Google doesn’t really fancy it either.

#8 – Sara Duane-Gladden - Why would you need to write keyword optimized webpage content when you can hide keywords in HTML? Just make text the same color as the background or set it to such a tiny size no one can see it. Search engines will love it and people won’t notice it at all.

#9 – Thom Craver - Reciprocal linking is where it’s at. I link to you, you link back to me and we’ll both succeed! More links is always better, right?

Terrifying Online Marketing Stories From Fans of @TopRank our Facebook Fans:

trick or treat

#10 – Lisa Barone – Good content doesn’t need to be promoted.

#11 – Brian Crouch – Be needlessly controversial! Say things you don’t mean just to get a rise out of people.  Curse-filled comments on a post gets links!

#12 – Tammy Emineth – Hey!  You can get 3,000 backlinks for just $9.99.

#13 – Josh Peters – There is not such thing as black hat.  Google can’t tell the difference.

#14 – Krista Neher – You don’t have to track ROI trust me, engagement just “works”.

#15 – Jordan Kasteler – Play hide and seek with keywords for search engines.

#16 – Steve Farnsworth – You should tie your content marketing into hot memes to drive tons of (unqualified) traffic to your website.

#17 – Amanda Maksymiw – We should just do whatever we did last year.

#18 - Phil Gomes - Social media is just another channel.

#19 – Carolyn Shelby - We dont’ need a website.  We have a Facebook Page.

#20 – Dave Roher - So we had the designer put all of the content in the image.  Doesn’t that page look great?

#21 – Wendy Bauer Piersall – Don’t worry about (Not Provided) because it will only be 5% or so of your search engine traffic.

#22 - Patricia Skinner – Ah, that would be the advice to use link building software. Hands down the scariest SEO advice ever.

#23 - Lydia Fabry Mazorol – “We think it would be well advised for us to get the link building [spammers] we’ve been paying to add us to directories and random sites for years and now pay them to clean up that mess!” #pay?!!!

#24 - Andrea Sodergren Vahl – “Just add a whole bunch of keywords in white lettering”

#25 - Robyn Green Tippins – Just keep tweeting the sale link. People like that.

#26 - Becky Ryan – “Oh we tried to do that Social Media, and we were doing great until Matt Cutts said Google hates. My boss stopped all of us and after that my phone crashed, so I have been on twitter for months”

#27 - Carri Bugbee – You can get 10k Twitter followers for just $5! [BTW, you actually can. They just happen to be fake.]

#28 - Brian Crouch – “Be needlessly controversial! Say things you don’t mean just to get a rise out of people! Curse-filled comments on a post gets links! ”

#29 - Tammy Emineth – “Hey! I can get 3000 backlinks for just $9.99!”

#30 - Ross Dunn – Most recently it was an affiliate “Guru” posting to all of his followers delight that it is a good idea to buy comment link building services through Fiverr. I nearly lost my lunch.

#31 - Josh Peters – “There is no such thing as black hat. Google can’t tell the difference.”

#32 - Patrick Garmoe – Our yellow pages company said they could handle all our online marketing for far less than you charge.

#33 - Jayme Westervelt – “It’s too risky to optimize your site by adding Title Tags and descriptions. Google will penalize you, so instead we concentrate on inbound links via a network of sites my friend owns.”

A lot of people that are learning about SEO, Social Media and Content Marketing may find it difficult to tell the difference between scary and smart when it comes to online marketing advice. Our advice is to connect with a trusted and experienced resource or better a network of resources that you can bounce ideas off of. Test things for yourself and be involved with the industry and you’ll soon be able to see how many zombie marketers there really are.

Those are some pretty dark online marketing tales.  What are yours?

Image credits via Shutterstock: Scary StoryPumpkinTrick or Treat.

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25 Women Who Rock Social Media in 2012

25 Women Who Rock Social Media 2012A great opportunity that comes with a marketing blog that has over 50,000 subscribers is to recognize people who are doing great and interesting things. We do that in several different ways and one of the most popular is the list of 25 Women Who Rock Social Media. Check out the 2010 list for the back-story on the origination and for the initial 25 honorees. Here’s the 2011 list who nominated the amazing women below.

There’s meaningful and impactful work being done for and using the social web by these women. It brings great satisfaction to draw attention to the people who are a part of advancing social technologies for business and those who use social media to make a difference.

social media The original list was from my own network, but now nearly all nominations come from past honorees. So this list is not my list as much as it is from a community of talented people recognizing their peers. We are only curators that hope to draw attention to women who are making a difference and impact on or through the world of social media.

Congratulations!

Amy Porterfield - Taking an honest approach to life and business is what Amy Porterfield does best.  She’ll be the first to tell you that working for yourself (like a boss) has always been on her bucket list since childhood.  Her career has been a whirlwind of Harley’s, traveling the world with Tony Robins, and finally reaching her goal of being her own boss.  Today she works as a social media trainer and consultant, and is the co-author of Facebook for Dummies.  You can find Amy spending time on:

Why Amy Rocks:
“Amy Porterfield rocks social media through education. She offers great advice on her blog, developed a course on Facebook marketing called FB Influence, and is co-author of the Facebook Marketing All-in-One for Dummies along with Phyllis Khare and Andrea Vahl.” – Amy was nominated by Kristi Hines (@kikolani).

Andrea Vahl

Andrea Vahl - Sassy social media straight talk you can’t ignore from Grandma Mary.  Andrea’s alter ego “Grandma Mary” gives marketers the lowdown and offers advice (as grandmother’s are known to do) on using social media for business.  In addition to being a video personality, Andrea is also an author, social media consultant and speaker, as well as the Community Manager for Social Media Examiner.  For more on Andrea be sure to visit:

Why Andrea Rocks:
“Andrea Vahl doesn’t just educate her audience about social media through her blog – she does it with flair through a well-known persona named Grandma Mary. She is co-author of the Facebook Marketing All-in-One for Dummies along with Phyllis Khare and Amy Porterfield and she runs the Social Media Examiner Facebook Marketing Club.” – Andrea was nominated by Kristi Hines (@kikolani).

Arianna Huffington

Arianna Huffington - This woman shows no fear, and she means business.  Arianna Huffington launched the Huffington Post  in 2005 and it quickly became one of the most read, linked to , and cited media brands in the world.  Arianna is currently acting as the president and editor-in-chief of the Huffington Post Media Group, has won a Pulitzer Prize for national reporting, and has been named to the Time 100. You can find more about Arianna here:

Why Arianna Rocks:
“I admire Arianna for the obvious — she’s an entrepreneur who built a news website from a blog into an empire. But more than that, I admire her fearlessness for the risks she takes and opinions she’s never afraid to share.” – Arianna was nominated By: Ann Handley (@marketingprofs)

aubrey sabala

Aubrey Sabala - An impressive resume, honesty about her inappropriate nature,  and a great sense of humor are all part of the reason that Aubrey Sabala “rocks”.  Currently the VP of Marketing Communications at Sailthru, Aubrey has worked for Facebook, AOL, Digg, Ask.com, and Google.  While it must have been hard to leave the Silicon Valley for New York, she’s taking the city by storm and sharing it all on her social networks.  Want to know what Aubrey is up to? (WARNING: not for the faint of heart)

Why Aubrey Rocks:
“Aubrey Sabala, has been building community and outstanding products in the social media industry for years.  In her work and personal life, she brings a passion for communication, sharing and speaking her mind.  And what a clever mind it is!” – Aubrey was nominated by Stephanie Agresta (@stephagresta)

connie bensen

Connie Bensen - If you’re looking for someone with a community building green thumb, Connie Bensen is your woman!  Not only is Connie the Sr. Manager of Global Social Media and Community Strategy for Dell, and listed by Forbes.com as one of the top 20 marketing and social media blogs by women, she’s also a speaker and has been quoted in numerous books, eBooks, and publications for her social media expertise.  Catch up with Connie:

Why Connie Rocks:
“Connie Bensen is easily one of the hardest working social media practitioners that I know. I’ve followed her through social networks as she’s risen in responsibility and across companies from Alterian to where she works now at Dell as Sr. Manager, Global Social Media and Community Strategy.” – Connie was nominated by Lee Odden (@leeodden) – Disclosure – TopRank has worked with Connie as a client.

deanna zandt

Deanna Zandt - Her signature platinum locks, technological expertise, and appearance on CNN, Fox News, and BBC radio make Deanna Zandt a very recognizable social media rockstar.  Deanna is the author of Share This! How You Will Change the World with Social Networking, a highly sought after consultant, Forbes contributor, the list just goes on and on.  While best known for her expertise in technology and social media, Deanna is also a writer and graphic illustrator of stories and comics.  Some places you might find Deanna include:

Why Deanna Rocks:
“Deanna brings her incredible social web knowledge with depth in the political and non-profit sphere. She has been involved in the social sphere since long before there was even the concept of social media.” – Deanna was nominated by Tara Hunt (@missrogue)

ekaterina walter

Ekaterina Walter - As the Social Media Strategist for Intel,  Ekaterina Walter, aka “E”, works where high tech and integrated marketing come together.  Her passion for connecting with other people is one of the reasons that she’s achieved the success that she has.  Ekaterina’s passion for learning and uncovering new challenges makes her a force to be reckoned with.   Her motivation?  In her own words, “living a full life”.  Her new book, Think Like Zuck: The Five Business Secrets of Facebook’s Improbably Brilliant CEO Mark Zuckerberg can be pre-ordered on Amazon or BN. Places you’ll find Ekaterina:

Why Ekaterina Rocks:
“Google Ekaterina Walter and you’ll find a long list of accomplishments. These accomplishments are incredible, but what is even more amazing about Ekaterina is her fierce passion for people, their stories and how it all connects.” – “E” was nominated by Lisa Grimm (@lisagrimm)

heather whaling

Heather Whaling - Working in the PR industry for nearly a decade has armed Heather Whaling with the know how to draw on her experience to help small and midsize businesses and nonprofits integrate their traditional PR tactics with online strategies.  Heather is the President of her PR consultancy, Geben Communication.  Her primary focus is on media/blogger relations, social media strategy, writing, and integrated marketing strategy.  If you’re looking for a PR mixologist you can connect with Heather here:

Why Heather Rocks:
“Heather is not only a generous thought leader to her colleagues, her agency, Geben Communication has grown rapidly since its founding just three years ago — a testament to the fact that she walks the talk. Heather’s clients benefit every day from her real-world strategic approaches, which she then shares with us via her PRTini blog. She truly rocks!” – Heather was nominated by Kellye Crane (@kellyecrane)

justine ezarik

Justine Ezarik - Gammer, vlogger, graphic designer, and Internet personality are only some of the many talents of social media rockstar, Justine Ezarik.  Her YouTube channel alone has over 26,170,841 views (WOW!).  Her magnetic personality and sassy quips make her a must watch for anyone looking for gaming tips, or those of you who just want to be entertained.

Why Justine Rocks:
“As one of the brandividual pioneers in online video, Justine Ezarik, aka “iJustine”, has been an impressive example of what a motivated, passionate individual can do with content and a social channel like YouTube. She’s built a brand level audience with a million plus subscribers. She’s an inspiration to anyone with great ideas and the motivation to share them in fun and interesting ways.“ – Justine was nominated by Lee Odden (@leeodden)

jennifer leggio

Jennifer Leggio - As a self professed Twitter addict, Jennifer Leggio gets communication!  Acting as the Vice President of Corporate Communications for Sourcefire allows Jennifer to communicate to her hearts content.  She also contributes to Forbes, ZDNet, Mashable, and PR 2.0.  Added bonus, she’s also a comedian and music promoter.  You can find Jennifer on:

Why Jennifer Rocks:
“Jennifer is one of us girls who is a geek (or unicorns, as the tech world calls us). She thinks Star Wars humor is funny, she loves sports, and has her own sharp-witted and dry sense of humor. But she was nominated because of her work around communications, advertising, marketing, and IT/security and how social intersects the four.” – Jennifer was nominated by Gini Dietrich (@ginidietrich)

kandace hudspeth

Kandace Hudspeth - It’s a firm belief of Kandace that you really can have it all, and accomplish anything you put your mind to.  And she has done just that.  In addition to being a FitLife coach, Kandace is the Executive Strategy Partner and Director of McCann Social Central at McCann Erickson.  Her team leverages strategic partnerships and forms relationships to create relevant engagement for the brands that she works with.  If you’re looking to soak up some of Kandace’s social media awesome, you can find her here:

Why Kandace Rocks:
“Kandace has led the development of McCann’s social media practice and strategic thought leadership and focuses on an approach to social that is focused structure, process and measurability.” -
Kandace was nominated by Alisa Leonard (@alisamleo)

lasandra brill

LaSandra Brill - As the Sr. Manager of Global Social Media for Cisco LaSandra Brill has made her mark as a change agent and marketing visionary.  She is even the visionary behind one of the top five product launches in Cisco’s history!  Her team is responsible for implementing a mix of innovative digital, mobile and social media techniques.  You can find LaSandra rocking social media on:

Why LaSandra Rocks:
“From the early days of the social web, I’ve seen LaSandra grow in her social media roles with greater responsibilities and impact.” – LaSandra was nominated by Lee Odden (@leeodden)

lauren salazar

Lauren Salazar - Her experience as a writer and editor for The New Yorker and New York Magazine have helped prepare Lauren Salazar for her current role as the Social Media Manager for Weight Watchers.  Lauren uses the same personal touch with the community management at Weight Watchers that she does with her own Twitter account.  She does a great job of creating a true engagement by finding a way to really connect and relate to her audience.  You’ll find Lauren engaging on:

Why Lauren Rocks:
“I’d like to nominate Lauren Salazar, the Social Media Manager at Weight Watchers.  She’s dramatically increased engagement on @weightwatchers and their Facebook community by really connecting with their followers’ passion to live healthier.” Lauren was nominated by Missy Ward (@missyward)

leslie bradshaw

Leslie Bradshaw - If you’ve ever seen one of the awesome infographics created by JESS3, then you should know exactly who Leslie Bradshaw is.  As the President, COO, and Co-Founder she has grown the company by over 800% in the past three years showing a revenue increase to over $5M.  Leslie’s team has the unique and much sought-after ability to turn a set of complex data into a beautiful work of art that is composed in a way that makes it easy to understand.    If you want to feast your eyes on some awesome social content you can find Leslie at:

Why Leslie Rocks:
“She’s the brains (and possibly the brawn! – ha) behind Jess3, which has done the social web a big fat favor by relentlessly adhering to quality in the content it produces. In an era where so many infographics are nonsensical, terrible, stupid and flat-out ugly, Leslie and her firm have been uncompromising.” – Leslie was nominated by Ann Handley (@marketingprofs)

lisa barone

Lisa Barone - From being a long time and famous blogger in the search marketing world to co-founding her own agency to being published in Inc. Magazine, Business Week, Forbes, and the New York Times, Lisa Barone has assumed her role at Overit Media as the Vice President of Strategy perfectly.   Her unique ability to understand the pain points of business owners while communicating both offline and online has been a very valuable asset for her clients.  You’re likely to find musings from Lisa in one of the following locations:

Why Lisa Rocks:
“Lisa Barone is insightful, funny, and one of the strongest minds on the social business web.” – Lisa was nominated by Liz Strauss (@lizstrauss)

Lisa Horner

Lisa Horner - Her job at Citrix Online has a very clear set of initiatives, and she’s rocking them.  Lisa Horner runs media, social business, campaign management, content strategy and global events and is poised to continue growing awareness and increasing engagement for Citrix.  While she’s not running meetings on Go To Meeting you can find Lisa on one of the following:

Why Lisa Rocks:
“Lisa is the director of Demand Gen for Citrix’s GoTo Meeting brands. Super smart and incredibly motivated, I admire what she’s doing internally and externally to further the GoTo Meeting brands.“ – Lisa was nominated by Ann Handley (@marketingprofs)

nilofer merchant

Nilofer Merchant - Someone who is known within their industry as the “Jane Bond of Innovation” is clearly not messing around.  Nilofer Merchant’s career has taken many different roads, all of which have proven to be great experience and exposure for the

Twitter: @nilofer
Blog: Nilofer Merchant Blog

Why Nilofer Rocks:
“Nilofer has decades of experience working with Fortune 500 companies and understands how to bridge the knowledge gap between grassroots, online community thinking and the more old school ways of corporate thinking. She not only inherently understands the social web, but knows how to sell it to the CEO.“ – Nilofer was nominated by Tara Hunt (@missrogue)

randi zuckerberg

Randi Zuckerberg - If anyone has done soup to nuts marketing it’s Randi Zuckerberg.  Before starting her own companies, Randi was in charge of creative and buzz marketing at Facebook.  Currently she is acting as the Founder and CEO of Zuckerberg Media and R to Z Studios.  She’s also responsible for the new hit Bravo television series, Start-ups: Silicon Valley (a topic I’m sure she knows a lot about).  You can find Randi on:

Why Randi Rocks:
“Randi was the first marketing person at Facebook and built its online and social media approach, including Facebook Live events. She is a true social media pioneer.“ – Randi was nominated by Francine Hardaway (@hardaway).

sandy carter

Sandy Carter - She has worked at IBM for over 20 years and in that time has more than earned her stripes. Working her way through different areas within the same organization has given her a unique perspective and armed her with the knowledge to attract and engage new and existing customers.  Sandy Carter is currently the Vice President of Social Business Evangelism and Sales, a position that is well deserved.  If you want to tap into Sandy’s wealth of knowledge you can find her on:

Why Sandy Rocks:
“Sandy Carter rocks the social web big time — both as a participant in social media and as an executive responsible for social at IBM. Plus, she found time to author, Get Bold, a book on social business.” – Sandy was nominated By Marcia Hansen (@marciahansen)

shelly kramer

Shelly Kramer - Words of wisdom from Shelly Kramer: “If you’re not measuring, you’re not marketing.”  Shelly has over 20 years experience in marketing and is the Founder and CEO of V3 Integrated Marketing, a full service digital marketing firm.  Her company blog has been named one of the Top 20 Best Marketing + Social Media Blogs by Forbes, and has been honored by PostRank as one of the top marketing blogs.  She has also been named by Forbes as one of the Top 50 Social Media Influencers and on of the 150 Most Influential Women on Twitter.  Find out where Shelly is spending her time online:

Why Shelly Rocks:
“Shelly is equal parts thought-leader, marketing maven, motivator, mentor, provoker, do-gooder, and social media knowledge-sharer. Yep, she’s all that kind of awesome!“ – Shelly was nominated by Zena Weist (@zenaweist).

sloane davidson

Sloane Davidson - Her decade of experience in communications, marketing, strategic partnerships and social media made Sloane Davidson a perfect pick for Senior Vice President of Digital Marketing at Lippe Taylor.  Currently she’s managing a team and works with clients in the beauty, health, wellness, and consumer verticals.  Sloane is nationally recognized as a speaker, blogger, and brains behind a nationwide malaria prevention campaign.  Her smarts have gotten her recognized in Psychology Today, LA Times, LAWeekly, TechCrunch, and so many more.  For more on Sloane’s social media smarts, find her at:

Sloane was nominated by Shauna Causey (@shaunaCausey)

sudha jamthe

Sudha Jamthe - eBay is lucky to have Sudha Jamthe working on their Social Commerce initiative.  Her nearly 20 years of marketing and business development have proven to be an asset to the company in many different facets.  Sudha’s focus on numbers and measurement allow her to always strive to implement the very best of marketing’s best practices on a consistent basis.  When she’s not browsing eBay you’ll find her on:

Why Sudha Rocks:
“Sudha rocks as she goes out of her way to help educate those around her about metrics and analytics. She is also a great speaker on this topic and is one of those quiet forces that more people should know about.“ – Sudha was nominated by Kristie Wells (@kristiewells)

tinu abayomi paul

Tinu Abayomi-Paul - She is the trifecta of the marketing world.  Tinu is an author, promotion specialist, and entrepreneur.  She’s been blogging for over 10 years (which few have) and helping companies to increase their targeted leads, capture those leads, and deepening relationships to create lifelong customers.

Why Tinu Rocks:
“Tinu is a strong voice online, and has been since the social web was young. She engages with resourcefulness, humor, and leadership in many ways especially as the chief editor of WomenGrowBusiness.com.“ – Tinu was nominated by Jill Foster (@jillfoster)

victoria ransom

Victoria Ransom – Hailing from Harvard Business School, Victoria Ransom has accomplished (in a very short time) what many entrepreneurs can only dream about.  She is the Co-Founder and CEO of Wildfire which was acquired by Google in 2012.  She’s made Wildfire a 24/7 priority, but if she’s not at her desk you’ll find her rocking social media, travelling, snowboarding, or surfing.  See for yourself what Victoria has been up to:

Why Victoria Rocks:
“Victoria Ransom is a young entrepreneur who started her company because she saw a problem: no one knew how to market on FB. Last year, her social media marketing company made her a wealthy woman when she sold it.“ – Victoria was nominated by Francine Hardaway (@hardaway)

yael cohen

Yael Cohen - The whole concept for Yael Cohen’s company was built on her desire to help her mom through a difficult time.  In 2009, her mother was diagnosed with breast cancer and began researching every piece of information she could get her hands on.  What started as a t-shirt with the phrase “F@*$ Cancer” on it evolved into a charity whose mission is to take a proactive approach to cancer prevention and the way that society views cancer.

Yael was nominated by @ShiraLazar.

Thank you to the women from the 2011 Women Who Rock Social Media for making their nominations for this year.  A lot of incredible women were suggested and as always, it was difficult to narrow that list of nominations down to just 25.  We tried to include at least one person from each 2011 honoree’s recommendations. We looked at social networks, accomplishments and several other secret sauce factors.

How do you get on this list? There is only one way: To be nominated by someone who made it in the current year. So be sure to connect with this year’s honorees through Twitter, LinkedIn and other relevant social networks. If you’re on their radar, maybe you’ll get nominated for 2013.

Lists can include everyone of course, so please share in the comments who you think rocked the social web in 2012.

A BIG thank you goes to Ashley Zeckman for helping to create this post.

Rock band image credit, Shutterstock.  

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4 Ways Marketers Can Improve Customer Retention By Going the Extra Mile

Two people running to help clientsOne of the reasons I enjoy working for a company like TopRank Online Marketing is our dedication to the clients have been with us on our journey, and the way in which we are able to work side by side as a team.

In fact, our agency mantra is simple: Client, Company, Community, Self.  What does that mean?  In every situation that we are faced with we must ask ourselves:

  • Is the decision I’m making good for the client?
  • How will it benefit the company?
  • Will it impact the community?
  • Is it good for me?

This seemingly simple reminder of what we stand for enables us to make decisions based on what is best for all parties involved.  We’ve been fortunate to have a number of clients who have been with us for a long time.  Why?  Our team has always strived to go the extra mile for our clients.  Below are 4 helpful tips to help you do the same.

Tip #1 – Be On the Lookout For Opportunity

When your business Internet marketing, it is essential that you can think quickly on your feet and adapt when needed.  In order to be proactive you must always be on the lookout for opportunities that will allow you to provide your clients with the highest level of services and solutions available.

Say one of your clients is struggling to find a way to better communicate with their internal team.  While this may fall out of your direct area of service with them, perhaps you could suggest a they begin using a program like Yammer or Salesforce Chatter to improve the way that they share information.

You may also provide a particular service to a client but believe they would benefit from utilizing some of your additional services.  Take advantage of this opportunity and find the RIGHT time to mention it to your client and follow up in a way that is appropriate based on their feedback.

Tip #2 – Always Ask Questions

Some clients will freely offer up information, while others need prompted to share.  We’ve gotten in the habit of sending our clients surveys so that we can get and analyze their honest feedback.  While using tools like surveys are a great way to augment your communication strategy, they are not the end all be all.

Positive communication aimed at getting to the root of issues, and even successes are essential to success.  Make a habit of doing less talking and more listening where your clients are concerned.

Tip #3 – Be Honest With Yourself, Your Team, Your Clients

No one likes to be the bearer of bad news.  Especially if there were certain expectations set with a client and they for some reason or another are not met.  However, if you’re willing to step up to the plate and share less than positive news, while still taking a proactive approach to fixing the issue, they’ll know that you have their best interests in mind, and that they can trust you.

Tip #4 – Always Be Innovating

Whether you are a B2C company or a B2B company, your clients are always looking for someone to help them innovate.  Organizations hire marketers to help improve the quality and visibility of their company messaging.  In order to do that in an effective and efficient way, it is imperative that you’re always looking for new and better ways to provide a quality product to your clients.  Innovation comes in many forms and may be something as simple as adding new services to your marketing mix, or finding a new way to solve or explain a complex problem.

I’m sure that our team is alone in believing that taking care of your clients should always be a number one priority.  What have you found that your clients appreciate the most about working with you?  How have you handled a tough situation, and what were the results?

Image provided via Shutterstock.

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2012 – 25 Women Who Rock Social Media

25 Women Who Rock Social Media 2012A great opportunity that comes with a marketing blog that has over 50,000 subscribers is to recognize people who are doing great and interesting things. We do that in several different ways and one of the most popular is the list of 25 Women Who Rock Social Media. Check out the 2010 list for the back-story on the origination and for the initial 25 honorees. Here’s the 2011 list who nominated the amazing women below.

There’s meaningful and impactful work being done for and using the social web by these women. It brings great satisfaction to draw attention to the people who are a part of advancing social technologies for business and those who use social media to make a difference.

social media The original list was from my own network, but now nearly all nominations come from past honorees. So this list is not my list as much as it is from a community of talented people recognizing their peers. We are only curators that hope to draw attention to women who are making a difference and impact on or through the world of social media.

Congratulations!

Amy Porterfield - Taking an honest approach to life and business is what Amy Porterfield does best.  She’ll be the first to tell you that working for yourself (like a boss) has always been on her bucket list since childhood.  Her career has been a whirlwind of Harley’s, traveling the world with Tony Robins, and finally reaching her goal of being her own boss.  Today she works as a social media trainer and consultant, and is the co-author of Facebook for Dummies.  You can find Amy spending time on:

Why Amy Rocks:
“Amy Porterfield rocks social media through education. She offers great advice on her blog, developed a course on Facebook marketing called FB Influence, and is co-author of the Facebook Marketing All-in-One for Dummies along with Phyllis Khare and Andrea Vahl.” – Amy was nominated by Kristi Hines (@kikolani).

Andrea Vahl

Andrea Vahl - Sassy social media straight talk you can’t ignore from Grandma Mary.  Andrea’s alter ego “Grandma Mary” gives marketers the lowdown and offers advice (as grandmother’s are know to do) on using social media for business.  In addition to being a video personality, Andrea is also an author, social media consultant and speaker, as well as the Community Manager for Social Media Examiner.  For more on Andrea be sure to visit:

Why Andrea Rocks:
“Andrea Vahl doesn’t just educate her audience about social media through her blog – she does it with flair through a well-known persona named Grandma Mary. She is co-author of the Facebook Marketing All-in-One for Dummies along with Phyllis Khare and Amy Porterfield and she runs the Social Media Examiner Facebook Marketing Club.” – Andrea was nominated by Kristi Hines (@kikolani).

Arianna Huffington

Arianna Huffington - This woman shows no fear, and she means business.  Arianna Huffington launched the Huffington Post  in 2005 and it quickly became one of the most read, linked to , and cited media brands in the world.  Arianna is currently acting as the president and editor-in-chief of the Huffington Post Media Group, has won a Pulitzer Prize for national reporting, and has been named to the Time 100. You can find more about Arianna here:

Why Arianna Rocks:
“I admire Arianna for the obvious — she’s an entrepreneur who built a news website from a blog into an empire. But more than that, I admire her fearlessness for the risks she takes and opinions she’s never afraid to share.” – Arianna was nominated By: Ann Handley (@marketingprofs)

aubrey sabala

Aubrey Sabala - An impressive resume, honesty about her inappropriate nature,  and a great sense of humor are all part of the reason that Aubrey Sabala “rocks”.  Currently the VP of Marketing Communications at Sailthru, Aubrey has worked for Facebook, AOL, Digg, Ask.com, and Google.  While it must have been hard to leave the Silicon Valley for New York, she’s taking the city by storm and sharing it all on her social networks.  Want to know what Aubrey is up to? (WARNING: not for the faint of heart)

Why Aubrey Rocks:
“Aubrey Sabala, has been building community and outstanding products in the social media industry for years.  In her work and personal life, she brings a passion for communication, sharing and speaking her mind.  And what a clever mind it is!” – Aubrey was nominated by Stephanie Agresta (@stephagresta)

connie bensen

Connie Bensen - If you’re looking for someone with a community building green thumb, Connie Bensen is your woman!  Not only is Connie the Sr. Manager of Global Social Media and Community Strategy for Dell, and listed by Forbes.com as one of the top 20 marketing and social media blogs by women, she’s also a speaker and has been quoted in numerous books, eBooks, and publications for her social media expertise.  Catch up with Connie:

Why Connie Rocks:
“Connie Bensen is easily one of the hardest working social media practitioners that I know. I’ve followed her through social networks as she’s risen in responsibility and across companies from Alterian to where she works now at Dell as Sr. Manager, Global Social Media and Community Strategy.” – Connie was nominated by Lee Odden (@leeodden) – Disclosure – TopRank has worked with Connie as a client.

deanna zandt

Deanna Zandt - Her signature platinum locks, technological expertise, and appearance on CNN, Fox News, and BBC radio make Deanna Zandt a very recognizable social media rockstar.  Deanna is the author of Share This! How You Will Change the World with Social Networking, a highly sought after consultant, Forbes contributor, the list just goes on and on.  While best known for her expertise in technology and social media, Deanna is also a writer and graphic illustrator of stories and comics.  Some places you might find Deanna include:

Why Deanna Rocks:
“Deanna brings her incredible social web knowledge with depth in the political and non-profit sphere. She has been involved in the social sphere since long before there was even the concept of social media.” – Deanna was nominated by Tara Hunt (@missrogue)

ekaterina walter

Ekaterina Walter - As the Social Media Strategist for Intel,  Ekaterina Walter, aka “E”, works where high tech and integrated marketing come together.  Her passion for connecting with other people is one of the reasons that she’s achieved the success that she has.  Ekaterina’s passion for learning and uncovering new challenges makes her a force to be reckoned with.   Her motivation?  In her own words, “living a full life”.  Her new book, Think Like Zuck: The Five Business Secrets of Facebook’s Improbably Brilliant CEO Mark Zuckerberg can be pre-ordered on Amazon or BN. Places you’ll find Ekaterina:

Why Ekaterina Rocks:
“Google Ekaterina Walter and you’ll find a long list of accomplishments. These accomplishments are incredible, but what is even more amazing about Ekaterina is her fierce passion for people, their stories and how it all connects.” – “E” was nominated by Lisa Grimm (@lisagrimm)

heather whaling

Heather Whaling - Working in the PR industry for nearly a decade has armed Heather Whaling with the know how to draw on her experience to help small and midsize businesses and nonprofits integrate their traditional PR tactics with online strategies.  Heather is the President of her PR consultancy, Geben Communication.  Her primary focus is on media/blogger relations, social media strategy, writing, and integrated marketing strategy.  If you’re looking for a PR mixologist you can connect with Heather here:

Why Heather Rocks:
“Heather is not only a generous thought leader to her colleagues, her agency, Geben Communication has grown rapidly since its founding just three years ago — a testament to the fact that she walks the talk. Heather’s clients benefit every day from her real-world strategic approaches, which she then shares with us via her PRTini blog. She truly rocks!” – Heather was nominated by Kellye Crane (@kellyecrane)

justine ezarik

Justine Ezarik - Gammer, vlogger, graphic designer, and Internet personality are only some of the many talents of social media rockstar, Justine Ezarik.  Her YouTube channel alone has over 26,170,841 views (WOW!).  Her magnetic personality and sassy quips make her a must watch for anyone looking for gaming tips, or those of you who just want to be entertained.

Why Justine Rocks:
“As one of the brandividual pioneers in online video, Justine Ezarik, aka “iJustine”, has been an impressive example of what a motivated, passionate individual can do with content and a social channel like YouTube. She’s built a brand level audience with a million plus subscribers and over 260 million video views. She’s an inspiration to anyone with great ideas and the motivation to share them in fun and interesting ways.“ – Justine was nominated by Lee Odden (@leeodden)

jennifer leggio

Jennifer Leggio - As a self professed Twitter addict, Jennifer Leggio gets communication!  Acting as the Vice President of Corporate Communications for Sourcefire allows Jennifer to communicate to her hearts content.  She also contributes to Forbes, ZDNet, Mashable, and PR 2.0.  Added bonus, she’s also a comedian and music promoter.  You can find Jennifer on:

Why Jennifer Rocks:
“Jennifer is one of us girls who is a geek (or unicorns, as the tech world calls us). She thinks Star Wars humor is funny, she loves sports, and has her own sharp-witted and dry sense of humor. But she was nominated because of her work around communications, advertising, marketing, and IT/security and how social intersects the four.” – Jennifer was nominated by Gini Dietrich (@ginidietrich)

kandace hudspeth

Kandace Hudspeth - It’s a firm belief of Kandace that you really can have it all, and accomplish anything you put your mind to.  And she has done just that.  In addition to being a FitLife coach, Kandace is the Executive Strategy Partner and Director of McCann Social Central at McCann Erickson.  Her team leverages strategic partnerships and forms relationships to create relevant engagement for the brands that she works with.  If you’re looking to soak up some of Kandace’s social media awesome, you can find her here:

Why Kandace Rocks:
“Kandace has led the development of McCann’s social media practice and strategic thought leadership and focuses on an approach to social that is focused structure, process and measurability.” -
Kandace was nominated by Alisa Leonard (@alisamleo)

lasandra brill

LaSandra Brill - As the Sr. Manager of Global Social Media for Cisco LaSandra Brill has made her mark as a change agent and marketing visionary.  She is even the visionary behind one of the top five product launches in Cisco’s history!  Her team is responsible for implementing a mix of innovative digital, mobile and social media techniques.  You can find LaSandra rocking social media on:

Why LaSandra Rocks:
“From the early days of the social web, I’ve seen LaSandra grow in her social media roles with greater responsibilities and impact.” – LaSandra was nominated by Lee Odden (@leeodden)

lauren salazar

Lauren Salazar - Her experience as a writer and editor for The New Yorker and New York Magazine have helped prepare Lauren Salazar for her current role as the Social Media Manager for Weight Watchers.  Lauren uses the same personal touch with the community management at Weight Watchers that she does with her own Twitter account.  She does a great job of creating a true engagement by finding a way to really connect and relate to her audience.  You’ll find Lauren engaging on:

Why Lauren Rocks:
“I’d like to nominate Lauren Salazar, the Social Media Manager at Weight Watchers.  She’s dramatically increased engagement on @weightwatchers and their Facebook community by really connecting with their followers’ passion to live healthier.” Lauren was nominated by Missy Ward (@missyward)

leslie bradshaw

Leslie Bradshaw - If you’ve ever seen one of the awesome infographics created by JESS3, then you should know exactly who Leslie Bradshaw is.  As the President, COO, and Co-Founder she has grown the company by over 800% in the past three years showing a revenue increase to over $5M.  Leslie’s team has the unique and much sought-after ability to turn a set of complex data into a beautiful work of art that is composed in a way that makes it easy to understand.    If you want to feast your eyes on some awesome social content you can find Leslie at:

Why Leslie Rocks:
“She’s the brains (and possibly the brawn! – ha) behind Jess3, which has done the social web a big fat favor by relentlessly adhering to quality in the content it produces. In an era where so many infographics are nonsensical, terrible, stupid and flat-out ugly, Leslie and her firm have been uncompromising.” – Leslie was nominated by Ann Handley (@marketingprofs)

lisa barone

Lisa Barone - From being a long time and famous blogger in the search marketing world to co-founding her own agency to being published in Inc. Magazine, Business Week, Forbes, and the New York Times, Lisa Barone has assumed her role at Overit Media as the Vice President of Strategy perfectly.   Her unique ability to understand the pain points of business owners while communicating both offline and online has been a very valuable asset for her clients.  You’re likely to find musings from Lisa in one of the following locations:

Why Lisa Rocks:
“Lisa Barone is insightful, funny, and one of the strongest minds on the social business web.” – Lisa was nominated by Liz Strauss (@lizstrauss)

Lisa Horner

Lisa Horner - Her job at Citrix Online has a very clear set of initiatives, and she’s rocking them.  Lisa Horner runs media, social business, campaign management, content strategy and global events and is poised to continue growing awareness and increasing engagement for Citrix.  While she’s not running meetings on Go To Meeting you can find Lisa on one of the following:

Why Lisa Rocks:
“Lisa is the director of Demand Gen for Citrix’s GoTo Meeting brands. Super smart and incredibly motivated, I admire what she’s doing internally and externally to further the GoTo Meeting brands.“ – Lisa was nominated by Ann Handley (@marketingprofs)

nilofer merchant

Nilofer Merchant - Someone who is known within their industry as the “Jane Bond of Innovation” is clearly not messing around.  Nilofer Merchant’s career has taken many different roads, all of which have proven to be great experience and exposure for the

Twitter: @nilofer
Blog: Nilofer Merchant Blog

Why Nilofer Rocks:
“Nilofer has decades of experience working with Fortune 500 companies and understands how to bridge the knowledge gap between grassroots, online community thinking and the more old school ways of corporate thinking. She not only inherently understands the social web, but knows how to sell it to the CEO.“ – Nilofer was nominated by Tara Hunt (@missrogue)

randi zuckerberg

Randi Zuckerberg - If anyone has done soup to nuts marketing it’s Randi Zuckerberg.  Before starting her own companies, Randi was in charge of creative and buzz marketing at Facebook.  Currently she is acting as the Founder and CEO of Zuckerberg Media and R to Z Studios.  She’s also responsible for the new hit Bravo television series, Start-ups: Silicon Valley (a topic I’m sure she knows a lot about).  You can find Randi on:

Why Randi Rocks:
“Randi was the first marketing person at Facebook and built its online and social media approach, including Facebook Live events. She is a true social media pioneer.“ – Randi was nominated by Francine Hardaway (@hardaway).

sandy carter

Sandy Carter - She has worked at IBM for over 20 years and in that time has more than earned her stripes. Working her way through different areas within the same organization has given her a unique perspective and armed her with the knowledge to attract and engage new and existing customers.  Sandy Carter is currently the Vice President of Social Business Evangelism and Sales, a position that is well deserved.  If you want to tap into Sandy’s wealth of knowledge you can find her on:

Why Sandy Rocks:
“Sandy Carter rocks the social web big time — both as a participant in social media and as an executive responsible for social at IBM. Plus, she found time to author, Get Bold, a book on social business.” – Sandy was nominated By Marcia Hansen (@marciahansen)

shelly kramer

Shelly Kramer - Words of wisdom from Shelly Kramer: “If you’re not measuring, you’re not marketing.”  Shelly has over 20 years experience in marketing and is the Founder and CEO of V3 Integrated Marketing, a full service digital marketing firm.  Her company blog has been named one of the Top 20 Best Marketing + Social Media Blogs by Forbes, and has been honored by PostRank as one of the top marketing blogs.  She has also been named by Forbes as one of the Top 50 Social Media Influencers and on of the 150 Most Influential Women on Twitter.  Find out where Shelly is spending her time online:

Why Shelly Rocks:
“Shelly is equal parts thought-leader, marketing maven, motivator, mentor, provoker, do-gooder, and social media knowledge-sharer. Yep, she’s all that kind of awesome!“ – Shelly was nominated by Zena Weist (@zenaweist).

sloane davidson

Sloane Davidson - Her decade of experience in communications, marketing, strategic partnerships and social media made Sloane Davidson a perfect pick for Senior Vice President of Digital Marketing at Lippe Taylor.  Currently she’s managing a team and works with clients in the beauty, health, wellness, and consumer verticals.  Sloane is nationally recognized as a speaker, blogger, and brains behind a nationwide malaria prevention campaign.  Her smarts have gotten her recognized in Psychology Today, LA Times, LAWeekly, TechCrunch, and so many more.  For more on Sloane’s social media smarts, find her at:

Sloane was nominated by Shauna Causey (@shaunaCausey)

sudha jamthe

Sudha Jamthe - eBay is lucky to have Sudha Jamthe working on their Social Commerce initiative.  Her nearly 20 years of marketing and business development have proven to be an asset to the company in many different facets.  Sudha’s focus on numbers and measurement allow her to always strive to implement the very best of marketing’s best practices on a consistent basis.  When she’s not browsing eBay you’ll find her on:

Why Sudha Rocks:
“Sudha rocks as she goes out of her way to help educate those around her about metrics and analytics. She is also a great speaker on this topic and is one of those quiet forces that more people should know about.“ – Sudha was nominated by Kristie Wells (@kristiewells)

tinu abayomi paul

Tinu Abayomi-Paul - She is the trifecta of the marketing world.  Tinu is an author, promotion specialist, and entrepreneur.  She’s been blogging for over 10 years (which few have) and helping companies to increase their targeted leads, capture those leads, and deepening relationships to create lifelong customers.

Why Tinu Rocks:
“Tinu is a strong voice online, and has been since the social web was young. She engages with resourcefulness, humor, and leadership in many ways especially as the chief editor of WomenGrowBusiness.com.“ – Tinu was nominated by Jill Foster (@jillfoster)

victoria ransom

Victoria Ransom – Hailing from Harvard Business School, Victoria Ransom has accomplished (in a very short time) what many entrepreneurs can only dream about.  She is the Co-Founder and CEO of Wildfire which was acquired by Google in 2012.  She’s made Wildfire a 24/7 priority, but if she’s not at her desk you’ll find her rocking social media, travelling, snowboarding, or surfing.  See for yourself what Victoria has been up to:

Why Victoria Rocks:
“Victoria Ransom is a young entrepreneur who started her company because she saw a problem: no one knew how to market on FB. Last year, her social media marketing company made her a wealthy woman when she sold it.“ – Victoria was nominated by Francine Hardaway (@hardaway)

yael cohen

Yael Cohen - The whole concept for Yael Cohen’s company was built on her desire to help her mom through a difficult time.  In 2009, her mother was diagnosed with breast cancer and began researching every piece of information she could get her hands on.  What started as a t-shirt with the phrase “F@*$ Cancer” on it evolved into a charity whose mission is to take a proactive approach to cancer prevention and the way that society views cancer.

Yael was nominated by @ShiraLazar.

Thank you to the women from the 2011 Women Who Rock Social Media for making their nominations for this year.  A lot of incredible women were suggested and as always, it was difficult to narrow that list of nominations down to just 25.  We tried to include at least one person from each 2011 honoree’s recommendations. We looked at social networks, accomplishments and several other secret sauce factors.

How do you get on this list? There is only one way: To be nominated by someone who made it in the current year. So be sure to connect with this year’s honorees through Twitter, LinkedIn and other relevant social networks. If you’re on their radar, maybe you’ll get nominated for 2013.

Lists can include everyone of course, so please share in the comments who you think rocked the social web in 2012.

A BIG thank you goes to Ashley Zeckman for helping to create this post.

Rock band image credit, Shutterstock.  

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Online Marketing News: The History of Social Media, Employee Engagement Quiz, Marketing on Instagram, Yelp’s Love Hate Relationship


A History of Social Media

This recent infographic from copyblogger  takes a dive into the history of social media, and it may be a longer history than you expect.  History includes:

  • 1971 – First Email – Researchers at ARPA send the worlds first email
  • 1980 – USENET_ – users were able to read and post messages to distributed online bulletin boards
  • 1991 – World Wide Web – Tim Berners-Lee proposes a new protocol for information distribution

Are Your Employees Engaged?  Here’s How to Find Out
Many employers as themselves if their employees are truly engaged and may not know where to start figuring it out.  There is a new tool that helps test your company’s ‘Culture IQ,’ or ‘CIQ’ score.   This test measures 10 statements.  Want to find out what they are?  Via Inc.

Bing Ads Unveils Better Reporting
In order to make it’s platform faster and easier to use, Bing ads has recently released some new updates.  Their new interface allows users to run multiple reports simultaneously.  It also allows the advertisers to create related reports that share the same settings more easily. Via Search Engine Land.

5 Brands That Understand Marketing on Instagram
Did you know that over the past two years, 100 million people have begun using Instagram?  As a personal network it’s a snap, but how can you use it to effectively market your business?  Via Mashable.

Twitter Tests Like and Star Buttons for Tweets; Another Ad Play in the Works?
It appears that Twitter has been testing new “Like” or “Star” options in place of their well recognized “Favorite” option for tweets.  Apparently a select number of users have seen these new icons in play, in place of their familiar “Favorite” button.  Via ClickZ.

6 Free Mobile Apps to Enhance Your Social Media Marketing
If you’re looking to improve efficiencies for your social media marketing effort, this is a list you can’t afford to miss.  Pull out your smartphone and get ready to begin downloading these helpful social applications.  Via Social Media Examiner.

TopRank Team News

Rob Bayne – Facebook Stock Pops 20% As Ad Sales Surge
Facebook exceeds Wall Street third quarter estimates, showing a year over year 32% reported sales increase.  Facebook’s 604 million active mobile users continue to be an underutilized revenue source.  Approximately 60% of their users are actively using mobile, but mobile only accounts for approximately 14% of ad revenue.  Facebook recently launched a ‘promote’ feature to a small population of users, allowing them to highlight an important story or picture, and they have also announced ‘Facebook gifts’, allowing friends to send each other real world items.  What’s coming in the future?  Via CNN.

Brian Larson - Does Yelp Have a Love-Hate Relationship with Reviews?
Due to the success of businesses like Yelp, review sites are now an important aspect to a company’s online footprint. Positive reviews can spur additional visibility, referrals and ultimately, more business. The challenge for many businesses is that Yelp (and other sites like them) has, to be put it kindly, a tough policy to nail down when it comes to fostering customer reviews. Learn more about this dilemma in this post by Jason Falls. And while reading, ask yourself:  does Yelp have a love-hate relationship with reviews?  Via Social Media Explorer.

Thom Craver – YouTube Algorithm Change: ‘Time Watched’ Key to Higher Video Search Rankings
Quality content is just as important on YouTube as it is on your website. Google implemented a new algorithm in YouTube’s search features that makes videos that are watched for a longer period of time move to the top of the rankings. This means your title and description should not tease something your video doesn’t actually show, else it might be last in search for those terms and subsequently not discovered.  Via Search Engine Watch.

Time to Weigh In:  Do you advertise on Bing?  What has been your personal experience?  When it comes to employee engagement, how much do you think it’s worth? Do you think that Twitter is trying to mimic Facebook with it’s new features?

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Winning the Content Marketing Game: 4 Types of Killer Content

content marketing competitionImagine this: you’re a marketing manager tasked with increasing sales through digital channels. Your customer segments vary from VPs to mid-level managers. You have minimal resources for content creation and social media, but management expects a 30 percent increase in traffic and leads each quarter.

Doing more with less is the “MO” for most marketing departments, and with the increasing complexity of the search, social, and mobile web, many marketers are challenged to be efficient and effective.

The Solution Comes Down to Planning

When there are minimal resources and a demand for performance, there is no substitute for getting creative and being as efficient as possible. Smart planning enables high-performing implementation and scale. An editorial calendar is the ideal way to do that planning.

editorial calendar template

Click to download an Editorial Calendar Template

One way to achieve that efficiency and feed the social media and content beast is to organize content creation and promotion by considering the different types of content. Of course there’s a prerequisite to audit existing content and social media assets for an inventory of resources. Then you’d organize those assets according to their alignment with your editorial plan.

Guided by an understanding of organizational goals, unique selling propositions, and insight into the customer journey for each segment’s sales cycle, a content marketing strategy could factor these four types of content to help you create a killer content marketing plan.

Content Repurposing

A lot of content marketing plans start with original content creation, but it’s just more practical to inventory existing digital assets, content objects, and media first. Most companies are not that well organized with their content, and when viewed through a content marketing opportunist’s lens, it’s usually not hard to find many ways to repurpose existing content resources.

repurpose content

Reusing content provides efficiency benefits, but if there are performance metrics, the data can reveal insights to make repurposing even more effective.

Recently we conducted a series of interviews with industry thought leaders in a particular market segment important to our digital marketing agency. The questions included target search keywords and were designed to inspire practical answers to include actionable tips and advice.

After the original interviews were published and promoted through agency social channels and those of the industry thought leaders, the next step for repurposing the interviews involved taking the topically similar questions and answers from different people and aggregating them into a new content object like an ebook, long-form article, infographic, or blog post.

Following a format of “10 Brands (or Thought Leaders) Share Their Top Tips on Topic XYZ” the repurposed content would be unique in that it would not have existed together before. Insights from a few additional thought leaders could be added outside of the initial interview set for flavor.

A heads-up email to interviewees and your community could encourage social sharing, giving your initial content effort additional reach, hang time, and scale without additional resources.

Content Co-Creation

Another layer in your content plan that enables efficient and high-value content creation is to partner with others for creation. One might argue that conducting interviews like the example above is a form of co-creation.

Another co-creation example would be to reach out to clients, partners, employees, industry thought leaders, or even your brand’s social media community to participate in the creation of a new, remarkable content object.

A good example of this would be to work with clients to tell stories of successful or innovative use with your product or service. After collecting the client stories and advice in a way that’s easy for them to share, an ebook or guide could be created that aggregates the advice of multiple people into one resource.

The contributions or co-creation of the content invests participants in the success of the content object. Individual quotes from the client advice could be used to create tweets, images for Pinterest, and Facebook and LinkedIn updates for promoting the end product.

Along the lines of “Facts Tell, Stories Sell,” this kind of content object that’s co-created with clients about use of a product/service leverages a voice of the customer approach to provide useful information to inspire inquiries and social sharing.

Evergreen Content

The creation of original content that remains relevant over time is one of the toughest parts of online marketing. However, it’s essential for creating marketable assets that convey the key messages designed specifically to attract, engage, and convert new business. A layer of evergreen content can work in concert with your other content efforts on a less frequent basis. In fact, evergreen content can serve as a leader for a topic during a cycle of time with other types of content to support it.

Guide Content Marketing Optimization

One evergreen article per month supported by one to two co-created projects and the same number of repurposed content objects can provide a healthy footprint with a modest investment in time and resources.

Content Curation

Collecting interesting content on a regular basis and organizing it in a useful way can be a very efficient method for providing value with efficiency. Adding your own insight to curated content takes a little more time, but a lot less than creating new content or co-creation and repurposing projects. The weekly news posts we publish are an example of this:

content curation news

As with the other layers of content above, curated content can follow target topics of importance to your prospects during the sales funnel experience. The usefulness of collecting interesting and timely news, blog posts, and other resources provides community-building benefits and associates your brand as an authority on the topics being curated.

When a content marketing and social media promotion plan is architected using these four types of content, companies can achieve big results with modest resources. The key is to leverage customer insight to create an editorial calendar, smart planning/coordination, and creative execution.

A version of this post originally appeared in my Social Media Smarts column on ClickZ.

MMA Image Credit: Shutterstock

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5 Tips for Marketers to Change Bad Habits & Increase Productivity

As humans we are creatures of habit.  I may be more habitual than most as I am someone that places a lot of emphasis on control and order.  In short, I like to know what to expect.

For example: I wake up at the same time each morning, but then I hit snooze so I can rest for 5 more minutes.  As I’m getting ready for work I am always tuned into Good Morning America, and then right before leaving I take my four-legged pup Kirby for a walk around the block.

As a marketer I have always been someone that is very interested in understanding why people make certain choices, how much of it is really within their control, and ways to train your brain to think differently.  I recently read the book The Power of Habit: Why We Do What We Do In Life And Business by Charles Duhigg, which helped answered some of these questions for me.

It is much easier to fall into bad habits than it is to begin actively creating good habits in life and at work.  If you are ready to begin understanding (or acknowledging) what your bad habits are, and want to learn how to make new ones I have 5 tips to help you start on your journey.

Tip 1 – Be Honest With Yourself

Identifying your good habits, is just as important as recognizing those that are less than favorable.  If you can pinpoint what your motivation is for the good habits you have, you can begin working that positive association into altering your bad habits.

If you have a particularly difficult task that you dread doing and often put off until the end of the day, do it first thing in the morning.  Get the task out of the way and reward yourself with a 5-minute mental break or extra long gaze out the office window (whatever motivates you to continue making that choice) .

Even though this may be something as small as setting up your meetings for the week, responding to team emails, or scheduling social media posts for the day you’ll have a much greater sense of accomplishment if you get it off of your plate right away.

Tip 2 – Old Habits Die Hard

I’m sure this is an expression that we’ve all heard, if not said.  You cannot change habits overnight, it takes time and effort.  We may even need to remind ourselves on a daily basis for a while that we should not be falling into our old ways.

I for example obsessively check my email.  I have found that the amount of focus I can direct towards actual marketing activities is greatly decreased when I’m checking email every five minutes.

Unless I’m expecting a very important communication I will only check my email during certain points throughout the day.  I have setup calendar reminders that prompt me to check in and see what I’ve received.  But other than during those allotted times I make sure I keep the window closed.

Tip 3 – Don’t Try To Make Too Many Changes At Once

There have been a few times that I have tried to drastically alter the way that I organize my work-day and have been met with what I consider to be less than ideal, and nerve-wracking results.

If you can focus on changing one habit at a time, your chances for success are much greater.  Small habits you can begin changing today might include:

  • Getting to work 10 minutes earlier than usual for the next week
  • Organizing your tasks for the next day before leaving work
  • Talking a short walk during lunch time to clear your head
  • Trading that tempting donut for better brain food like a piece of fruit

Tip 4 – Cut Out Bad Outside Influences

We are influenced positively and negatively by those we spend time with.  So, if you are spending time with people that have many of the same negative habits as yourself, it’s time for a change.  Once you’ve discovered how to make the change yourself it is perfectly fine (and encouraged) to share with your team members how you turned a bad habit into a good one, and tips for them to do so as well.

Tip 5 – Wash, Rinse, Repeat, Adapt

The more you focus on changing your habits in a consistent way, the better your results will be.  After you’ve begun to notice a positive difference in the new habits you are forming, it’s time to apply the same logic outside of yourself.

  • Is the way that you’re interacting with your customers and prospects affected by other bad habits?
  • How much are these bad habits costing your company in productivity/dollars?
  • What can you do to better connect with them by changing these habits?
  • Can you help other team members become more productive by encouraging them to change habits?

Getting Started

Below are some helpful tips to get you started:

  1. Pinpoint three things that motivate you.  An example might be positive reinforcement from your boss or a co-worker
  2. Identify your bad habits.  Maybe you spend too much time on Facebook during the day and want to improve your focus.
  3. If you could change one habit immediately, what would it be?  (feel free to leave your answer in the comments below)

Image provided via Shutterstock.

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3 Keys to Scaling Content Marketing Success

Content Marketing Object

Is Your Content Findable, Engaging Shareable?

“KISS” is probably the best advice when it comes to giving advice (Keep It Simple Stupid) and for that reason this post is short and sweet on the topic of how to ensure your great content attracts, engages and converts.

Whether your goals are narrowly focused on revenue or more strategic involving branding and community as well as growing the business, the scalability of effective content is essential in today’s competitive marketplace.

No matter how much you invest in content marketing strategy, planning, production, amplification or analytics, there are three key requirements that each content object should satisfy. Great content isn’t great until it’s discovered, consumed and shared.

Findability - A lot of our work involves content development and the way many organizations are structured, content discovery isn’t a driver, but more of an afterthought.

Effective content marketing is about creating information that’s useful for specific audiences and with certain outcomes in mind.  While intent and context are often satisfied, the question of findability is usually underestimated. In particular, I’m talking about optimizing for search or social discovery. There are also promotion channels such as email, cross linking from existing content, 3rd party editorial links, news release distribution, social promotions, pay per click advertising and social media advertising.

What good is the great content you’re creating if no one can find it? By ensuring findability through optimization and promotion, the reach and amplification for content can be extended dramatically and for a very long period of time.   If you set goals for social and organic search traffic for the content being produced, those involved might become as thoughtful about content optimization as they are about content quality. This isn’t either or, expect both.

Engaging- Competition is tough and as more brands employ content publishing in their mix, it’s important that the content being produced considers engagement. How? Relevance, context and experience are good starters.

Is your content object relevant for the audience that will discovery it? Is the information useful? Does it provide utility? Is it thought provoking? Does the information help satisfy the reader’s goals and at the same time, help bring them closer along in the buyer journey?

The notion of engagement can be very subjective so be sure to identify goals for engagement whether it’s a combination of page views, comments and social shares or traffic and conversions. Monitor interactions with content to discern trends so you can optimize future content object performance.

Sharability – A lot of optimization for search and social media performance is about making it easy for buyers to do what you want them to do. Adding social share widgets is part of that. Writing compelling titles that work for short character counts in social sharing situations like Twitter is also a best practice. Content quality and relevance come in to play for sharing as well.

Are you creating content that’s so good, people will want to share it with others? Have you made it easy for them to share?  Sharing for sharing’s sake isn’t going to solve any business problems, so make sure you know: Does the act of sharing help fulfill your objectives for the content?

There’s a lot of great brand content and story out there that isn’t getting the exposure that it could, simply because content producers are not tasked or accountable to one or more of these three simple requirements.  Ensuring these characteristics are present for each content object through a process is a sure way to scale content marketing effectiveness whether your goals are social, PR, customer service or marketing focused.

 

 

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Online Marketing News: Watch Your Customers, Google Stock Drops 9%, Maximize Your Twitter Profile, Yelp Goes Undercover, Google Disavow Tool

5 Ways to Detect Lying Clients By Reading Their Facial Cues

When meeting with clients face to face there is a lot you can learn from not only what they say but what they’re doing while they’re speaking.  Microexpressions are subtle changes in the face that happen for only a fraction of a second.  This infographic can help you identify if your clients mean what they say, and how you can adapt your approach to meet their needs.  Via American Express.

How Stories Make Customers Fall In Love
The best way to actively engage your customers is to tell stories, good ones.   The right story can turn your customers into brand advocates.  This article offers some concepts that can help you begin to woo your customers in a meaningful way.  Via Inc.

Google Shares Plummet With Mistaken Release of Financial Results
Google’s early release of it’s third-quarter earnings statement caused quite an uproar in the financial market on Thursday October 18th.  The report showed that the search giant fell short of analyst estimates for revenue and profits.  The result?  Google shares dropped 9% before the NASDAQ halted trading.  Via AdAge.

How to Maximize Your New Twitter Profile
With a little thought and planning your business can begin using the new Twitter profile to attract and engage prospects and customers.  In this article you’ll find insight into the new changes, as well as tips for amping up your visual presence.  Via Social Media Examiner.

After Sting Operation, Yelp Outs 8 Businesses That It Caught Trying to Buy Reviews
Recent events have led Yelp to place “Consumer Alert” warning messages on eight business that it caught trying to purchase reviews.  How did it go down?  Yelp had one of it’s employees pretend to be an “Elite” reviewer and responded to review solicitations on Craigslist.  Read on to find out more.  Via Search Engine Land.

Cool Tool – Posterous

Posterous allows you to share anything from any device, whenever you want.  The other cool feature is that you can select which of your followers or friends can access specific information.   Posterous will even automatically optimize and resize videos and images uploaded from your mobile device.  Posterous.com

TopRank Team News

Thom Craver – Real-Time Analytics Supports Profiles
Google Analytics Real-Time reports now supports individual profiles. For those who segment various pieces of their Website based on content or users, this means your non-admin users will now be able to use real-time reports and also that the data shown will be based on the filters you put in place. Previously, filters were not applied to real-time reports.  Via Google.

Rob Bayne – Announcing A New Pages Structure for Global Brands
Historically, global brands have had to maintain separate Facebook pages for different regions and countries.  All of this is about to change, as on Wednesday, Facebook announced ‘Global Pages’, a new Facebook feature which allows a brand to customize a single page for different geographical locations.  This will allow a brand to display information in a user’s native language, to display a local cover photo, or to even have area relevant news or content displayed.  In addition to the user benefits, this will also allow brands to consolidate ‘Likes’, consolidate links to a single location, and provide advantages in reviewing insight data.  All in all a big win for global brands leveraging Facebook as a social media outlet!  Via Facebook Studio.

Mike Odden – Twitter Blocks Neo-Nazis Following German Police Request
For the first time ever, Twitter has banned an account at the request of law enforcement.  The blocked account belongs to a neo-Nazi group operating in Germany.  The group has been watched for criminal behavior since 2008.  via Mashable.

Shawna Kenyon – Get the Picture: Brands Use Instagram for Visual Marketing
In the race for Social Media fame, Instagram is no longer what you would call a ‘dark horse’.  The increasingly popular photo sharing site has around 7.3 million users a day. This is a huge increase from an average of 886,000 just six mos ago.  This article examine how businesses can capitalize on Instagram’s popularity to increase marketing efforts and engage with customers on a more personal level.  Via Search Engine Watch.

Mike Yanke – Secret Sighs of Relief Emit As Google Launches Link Disavow Tool
Negative links, the bane of many a good website, can now be disavowed thanks to a new tool launched this week by Google.  Are negative links impacting your site?  Should you use this tool?  Find out, by reading more about this launch, in this article published by Search Engine Land.

Time to Weigh In:  Do you know the “tells” when your customers aren’t happy?  How do you respond?  Do you think Google will bounce back after the 9% dip in stock prices? What do you think of Twitter’s choice to ban profiles that include hateful speech?

 

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Mobile Web Analytics Apps – Measure Web Stats on the Go – Google Analytics & Piwik

Staying up to date with your website’s analytics can seem like a full-time job. If you use Google Analytics, this past summer you were forced to adopt the newest version. Google Analytics version 5 brought a new interface and new reports. For some, that meant learning where all the reports moved. Aside from the obvious learning curve, many people had to spend more time to accessing simple metrics.

Today’s fast-moving business sometimes requires you to do a lot more while you are on-the go. Unfortunately, like most Web-based analytics graphs, the graphs in Google Analytics require Flash to render properly. Adobe Flash doesn’t fare so well on mobile browsers, especially those mobile browsers running on Apple mobile devices. So how do you stay connected to your Web analytics while on the go?

Google Analytics Mobile App for Android

Earlier this Summer, just before Google retired the old version of Analytics (version 4), they announced their first official mobile app for Google Analytics for the Android platform. Boasting only four main categories, the app makes getting data about visitors to your site fast and easy.

http://searchenginewatch.com/article/2190634/Using-Custom-Alerts-in-Google-Analytics

The four categories include real-time information, a dashboard you can customize, standard and custom alerts.

If you can’t bear to be without your stats, the real-time stats will be your favorite page. Just as in your desktop browser, it displays the number of active visitors on your site, from which type of referring source. It also shows which pages are most popular among the active visitors browsing your site.

The dashboard allows you to select two of all the available metrics in Google Analytics. Each metric is  displayed on the mobile dashboard as a line graph. You can customize the graph and the view, just as you would in-browser.

For quick stats, you can view the standard alerts. Alerts are warnings Google provides. The warnings are typically set based on percentage change from a previous day’s stats. You can also customize your alerts from the admin area of Google Analytics in your desktop browser.  Any custom alerts you set will appear on the custom alerts page. While it sounds technical, it’s quite easy with these step-by-step instructions for creating custom alerts in Google Analytics.

Google Analytics is Not the Only Fish in the Mobile Sea

Piwik is an open source competitor to Google Analytics.  Like Google Analytics, it uses JavaScript to track pages and has a web-based interface to viewing reports and graphs. Like Google Analytics, it also has a mobile app for viewing your Analytics on-the-go. Piwik has a mobile app for both Android and iOS devices.

Piwik Mobile Analytics

Unlike Google’s mobile app, Piwik offers a full copy of each and every report. However, navigating the mobile reports is not as easy as with the Google app. Piwike Mobile Analytics offers a main menu, showing all the available reports. You can select a report to view the respective graph and supporting data. Then you must use your back button to return to the main menu.

Piwik allows you to plot any of the metrics as a line graph and customize your window of time. Unlike Google, all of Piwik’s reports are pulled in real-time. Visitor information is calculated on-the-fly. (Google Analytics shows some same-day information; most is calculated overnight).

Either way you slice it, you can certainly get your analytics fix on your mobile device. You’ll need an active Internet connection for both Google Analytics or Piwik Mobile Analytics. But these days, that’s almost par for the course. The data footprint required is very small which means accessing your data is fast whether you’re on high-speed WiFi or standard mobile speeds. Go ahead – get your analytics on!

Image provided via Shutterstock.

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